Remote Technical Support Overview

Using telephone and e-mail, our support engineers typically resolve 90% of customer technical issues quickly and efficiently.

Microwave Network offers three levels of telephone and e-mail support:

  • 8 x 5 Standard Support (CST)
  • 24 x 7 Hotline Support (CST)
  • Customized Weekly Reporting

8 x 5 Standard Support

Our technical staff and engineers are available eight-hours a day during a normal five-day workweek (Central Standard Time) with telephone and e-mail technical support. All customers receive 8 x 5 Standard Support during the 2-Year Warranty Period. For out-of-warranty equipment, you can purchase 8 x 5 Standard Support for a nominal fee.

24 x 7 Hotline Support

For round-the-clock support of mission critical microwave operations, customers can also buy 24 hours a day, seven days a week telephone and e-mail technical support. 24 x 7 support provides fast and effective resolution to microwave issues. For mission critical operations, 24 x 7 support is there when you need it.

By telephone and e-mail, Microwave Networks’ engineers provide you with remote technical advice about,

  • Microwave radio and signal operations
  • Troubleshooting
  • Installation
  • Maintenance
  • Equipment Upgrades
  • Customized Weekly Reporting

With customized weekly reporting, our technical team reviews critical operating and performance reports with your staff. We highlight important operating metrics, to ensure that your links and network are operating at peak performance.